Share 'Gain an understanding of the problems and listen to the people!'

I think that all the 33 secrets are important in their own way, so it's hard for me to decide for one of them. But two points I find particularly important and would like to combine them, because I think they complement each other: "Understand by observing the environment, infrastructure, culture and lives of people by being there." and "talk to the people who have the problem - and LISTEN to wha…