I picked "Coming to terms with uncertainty" since sharing uncertain information is the root for every crisis communication. The information is uncertain because it's not possible to see an exact outcome within a short span of time. Which is why it is very important to decide on the information you want to deliver to others. It's your responsibility to share valuable and correct information (even if they're uncertain) in order to prevent confusion and panic. This blog post covers 4 different… Continue
Added by Juanjuan Yin on June 24, 2012 at 9:35am —
This was one of the most fascinating "learn" missions to me so far. All of the readings and insights were great, but the one that interested me the most was how to cover risk in a pandemic and and particularly the section about outrage management.
This interested me because some of the advice on outrage management was unexpected and quite scathingly honest. The advice is essentially to bore overexcited, angry people rather than admonish them to calm down and listen to their… Continue
Added by Cynthia Davidson on April 5, 2011 at 5:57pm —
Many of the secrets of crisis communication involve managing people's knee-jerk, self-defeating tendencies. We've got a lot of instinctive crisis response strategies that are highly self-destructive when practiced in unison by large groups. That's no surprise--I'd wager that when most people think of "emergency response," they would be quick to put down "crowd control" as a related thought.
Roadside accidents, generally, don't cause traffic because of the blocked lane. The traffic… Continue
Added by Wasserperson on May 13, 2010 at 5:14am —
I reviewed the information about "push technology" which is basically how the governing body should send out messages that are in the concerns of the public and ones that they can use to help people.
Added by Tyler Burns on May 12, 2010 at 5:31pm —
I picked "How do people react in a pandemic?" as my secret of choice. Almost all the crisis management is based on this first question, since any response takes place after the panic - and if we can learn to moderate that response before it is panic then so much the better.
I really like the comment that the knee-jerk over reaction is often useful. If, before the actual disaster arrives in full-force, people have done some research and are taking precautions then we will be in better… Continue
Added by Hanna Brady on May 12, 2010 at 2:01am —
Great readiness diagram for any emergency response. Hope you can read it!
Added by Christianne Weaver on May 11, 2010 at 10:33pm —
Added by valentina maini on May 11, 2010 at 4:08pm —
according to me managing panic in pandemic is important. i don't say others are not. they are really important too. but the way i see it..it is the panic that leads to chaos and unrest and that is the last thing one wants when we are dealing with pandemics..
Added by paras on May 8, 2010 at 4:07pm —
"The risks that kill people and the risks that upset people are completely different. If you know a risk is deadly, that tells you almost nothing about whether it’s upsetting. If you know a risk is upsetting, that tells you almost nothing about whether it’s deadly. So essentially these two variables are unrelated, and it doesn’t matter what… Continue
Added by Peggie Scott on May 8, 2010 at 3:42pm —
I thought that the most interesting of the five secrets of crisis communication is the last one, about how people react in a pandemic. In the introduction, the site speaks of the need to administer "psychological first aid" (described as a "new concept") to help in managing panic in severe pandemics. I was surprised to find out that knee-jerk reactions are good and that they want people to overreact. This is better than denial which, though it protects us from the potentially harmful effects of… Continue
Added by Richard Smyth on May 7, 2010 at 9:30pm —
every piece of journalism carries a certain amount of risk, which is divided into hazard and outrage. Peter Sandman clearly and accurately describes and demonstrates the difference between hazard and outrage.…
Added by nomadHAR on May 6, 2010 at 1:33am —
In 2002/3 it looked for a while as if the world was about to end. I was a recent arrival in Taiwan when Severe Acute Respiratory Syndrome appeared on the scene, and watched events unfolding with a sense of detachment from reality. It was happening to 'them' but not to me.
In retrospect, that was a pretty stupid attitude to take. But most of us are guilty of denial when faced with threats we can't really comprehend. Disease is an invisible enemy, and until it actually starts affecting… Continue
Added by Chris Ke Sihai on May 5, 2010 at 8:30am —
Building and maintaining public trust is key if you want a coordinated disaster response effort. If people don't trust those responding to the disaster, they won't be cooperate, and may act in counter-productive ways. Without trust, coordination goes out the window.
The Nieman Guide to Covering Pandemics mentions a few interesting,… Continue
Added by Samuel Freilich on May 5, 2010 at 5:54am —
“Don’t you hear ‘em out there? It’s block war, man!” - from Judge Dredd, a dystopian depiction of the human “behavioral… Continue
Added by Iron Helix on May 3, 2010 at 9:30am —
I learned it's important to have the right information when an outbreak occurs so here's a Canadian government site I found that reports on the current conditions which I'll be adding a link to on my Dark Site.
The numbers on the map indicate the region not cases reported.
Added by Buffy B on April 30, 2010 at 3:27pm —
The five secrets of crisis communication are: Coming to terms with uncertainty, covering risk, Outbreak communication: how the sources see the story, managing panic in a pandemic, and how do people react in a pandemic. I chose “managing panic in a pandemic” because it focuses on the effect that journalists have on panic and… Continue
Added by Mark Barry Taylor on April 30, 2010 at 11:26am —
|What surprised me most about how people react in a crisis is who they become.
First, they preserve themselves.
Then, they seek group preservation.
Then, they try to place blame.
Then, they seek Justice.
Finally, they renormalize.
I see this lately with people trying to get justice from Goldman Sachs and those who asked for a bailout and participated in the huge financial crisis that we are…
Added by Mazarine on April 30, 2010 at 12:13am —
In a cell phone culture, government news casts can recommends watchers in X district to txt others in their district on their contact lists when an endemic worsens in that specific area. Likewise when threat levels decrease. This would be served best when cellular technology starts being able to filter where you reside and where your contacts reside from some kind of IP information.
Psychologically, txting people would creates social contact, which is listed in this… Continue
Added by Jeremy Laird Hogg on April 29, 2010 at 10:00pm —
"This is a story like nothing else. If a severe pandemic flu strikes, it’s going to be all around us, all the time. We’re not going to be able to go in and out" Maggie Fox, Editor, Health and Science,… Continue
Added by Buffy B on April 29, 2010 at 9:41pm —
After learning about crisis networking, with a specific case of pandemics, the most important secret of crisis communication is covering risks and understanding peoples reaction in a pandemic. Since for the most part media is uncontrolled by the government. but the government has to deal with the pandemic problem, the media releases mis-information that the government can only counter with counter-information.
When a risk first appears people overract to the situation and get… Continue
Added by Agent Traveller on April 29, 2010 at 6:11pm —