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In my opinion, the most important secret from the "Guide to Crisis Communciation During a Pandemic" would be learning how to come to terms with uncertainty. Uncertainty in life can be very scary for people to learn to cope with but learning this skill is necessary to do. Once people are able to come to terms with the uncertainties in life they will be better equipped for crisis situations. During a crisis situation if you have not learned how to handle this stress you will not be able to stay calm; therefore, you will not be able to work efficiently and effectively to fix the issues. However, if you have learned to accept uncertainty you will be able to think more clearly during a crisis and will be able to solve the issue in a timely manner.
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