A crash course in changing the world.
My favourite secret is "Understand". Understanding the problem is the first step to finding a good and reasonable solution. If you don't understand the environment, infrastructure, culture and lives of people you won't be able to find a working solution which will be accepted by the affected people. Many people come up with great ideas, not only in matters of "making the world a better place" but also with simple products. But they will never be successfull if they don't understand what people really need and want. So in my opinion understanding and beeing empathetic is the most important secret.
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